Terms of Service
Last updated: August 2026
These Terms of Service (“Terms”) govern your use of this website and any services you book or purchase through it. Please read them before using the site. By using the site or booking a call with us, you agree to these Terms.
1. Who we are
MossyDigital.ai (“we”, “us”, “our”) is a wholly owned subsidiary of MossyMedia Communications, Inc., with offices at 1200 West 73rd Ave., 11th Floor, Vancouver, BC V6P 6G5, Canada. You can reach us at service@mossydigital.ai.
2. Our services
We provide digital marketing services, including AI search visibility audits, generative engine optimisation, search and local SEO, conversion optimisation and related consulting. The specific scope, deliverables, timelines and fees for any paid engagement are set out in a separate written proposal, statement of work or service agreement. Where that document conflicts with these Terms, that document takes precedence.
3. The free AI Visibility Audit
We offer a complimentary audit call of approximately 30 minutes. Booking a call creates no obligation on either side to enter into a paid engagement, and no fee is payable for the call.
Any findings, scorecards or recommendations we share during or after the audit are provided for your information. They reflect our professional opinion based on the data available at the time and on the behaviour of third-party search and AI systems that we do not control.
We ask that you attend at the scheduled time. If you cannot make it, please reschedule or cancel using the link in your confirmation email. We reserve the right to decline to rebook where appointments are repeatedly missed.
4. No guarantee of results
Search engines and AI assistants such as ChatGPT, Google Gemini and Perplexity independently determine what they display, cite or recommend. Their systems change frequently and without notice, and we have no control over them.
Accordingly, while we apply recognised professional methods, we do not warrant or guarantee any particular ranking, citation, mention, traffic level, lead volume, conversion rate or revenue outcome. Any figures, case studies or examples shown on this site illustrate results achieved for specific clients in specific circumstances and are not a promise of comparable results for you.
5. Your responsibilities
Where we work together, you agree to provide accurate information and reasonable, timely access to any accounts, systems, content or personnel we need in order to perform the services. You confirm that you have the right to grant us access to any property or materials you provide, and that our agreed use of them will not infringe anyone else’s rights. Delays in providing access or approvals may affect timelines.
6. Fees and payment
Fees for paid engagements are set out in the applicable proposal or statement of work. Unless stated otherwise, invoices are payable within the period specified on the invoice, and fees are exclusive of any applicable taxes. We may suspend services on overdue accounts after giving you notice.
7. Intellectual property
All content on this website — including text, graphics, layout, and the methods and frameworks we describe — belongs to us or our licensors and is protected by intellectual property laws. You may view and share it for your own information, but you may not copy, republish or exploit it commercially without our written permission.
You retain ownership of your own brand assets, content and data. Ownership of deliverables we produce for you in a paid engagement is dealt with in the relevant service agreement.
8. Third-party services
This site uses third-party services to function, including a scheduling provider for bookings, video conferencing for calls, and an email platform for any communications you opt into. Using those services may mean your information is processed by them under their own terms and privacy policies. We are not responsible for third-party services, and links to other websites are provided for convenience only and are not an endorsement.
9. Confidentiality
Each of us may learn confidential information about the other in the course of an audit or engagement. Both of us agree to keep that information confidential, to use it only for the purpose it was shared, and not to disclose it to others except to advisers who are themselves bound by confidentiality, or where disclosure is required by law.
10. Limitation of liability
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.
Subject to that, we are not liable for indirect or consequential loss, or for loss of profits, revenue, business, goodwill, anticipated savings or data, however arising. Our total aggregate liability arising out of or in connection with the services is limited to the total fees you paid us in the twelve months immediately before the event giving rise to the claim. Where no fees have been paid — for example in relation to the free audit — our aggregate liability is limited to CAD $100.
This website and its content are provided on an “as is” basis and are for general information. They do not constitute professional, legal or financial advice, and you should not rely on them as such.
11. Indemnity
You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these Terms, or from any content, materials or access you provide to us that infringe a third party’s rights.
12. Suspension and termination
We may suspend or withdraw access to this site, or decline to provide the free audit, at our discretion — for example where use is unlawful, abusive, or disruptive to others. Termination of a paid engagement is governed by the applicable service agreement.
13. Changes to these Terms
We may update these Terms from time to time. The version published on this page is the version in force, and the date at the top shows when it last changed. Material changes affecting an active engagement will be communicated to you directly.
14. Governing law
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. The courts of British Columbia have exclusive jurisdiction over any dispute, although we would always seek to resolve matters with you directly first.
15. General
If any provision of these Terms is found to be unenforceable, the rest continues in force. A delay in enforcing a right is not a waiver of it. These Terms, together with any applicable service agreement, form the entire agreement between us.
16. Contact
Questions about these Terms can be sent to service@mossydigital.ai, or by post to MossyDigital.ai, 1200 West 73rd Ave., 11th Floor, Vancouver, BC V6P 6G5, Canada.